At DOWC, your confidence on the road comes first. That’s why we deliver premium coverage designed to protect you from costly surprises, backed by a smooth, responsive claims experience and a nationwide network of trusted repair facilities. Wherever you drive, we’re here to keep you moving – with reliability you can feel in every mile.
Cars have a lot of moving parts and when something breaks, repairs can be expensive. Service contracts help cover the cost of covered repairs after your factory warranty ends.
What to know:
• Coverage ranges from basic to more comprehensive
• Emergency roadside assistance is available if you’re stranded
• Rental coverage may be included while your car is being repaired
Helps pay for covered repairs if major vehicle components fail.
• 4 coverage levels, so you can choose how much protection you want
• Works for most vehicles, including newer and luxury models
• Helps protect against large, unexpected repair bills
Extra protection for everyday parts that wear out over time.
• Expands beyond major components to cover everyday wear-and-tear parts
• Includes common components drivers deal with regularly
Protection for the technology in modern vehicles.
• Covers screens, cameras, sensors, and safety systems
• Ideal for vehicles with advanced driver-assist and infotainment features
When you’re purchasing a used or certified vehicle, warranties help protect you from unexpected repair costs during ownership.
Essential protection for important vehicle systems.
• Available for different terms and mileage levels
• Includes emergency roadside service if you need assistance
Helps cover the cost of replacing a failed vehicle battery.
• Battery replacement protection included
• Especially helpful for older vehicles and colder climates
Small issues can add up quickly. Bundle protection helps cover common situations drivers experience during everyday driving.
Coverage may include help with:
• Flat tires or damaged wheels
• Cracked or chipped windshields
• Minor dents and dings
• Lost or damaged keys
• Emergency roadside services
Maintenance plans help cover services your vehicle already needs to stay in good condition.
Basic maintenance support for everyday driving.
• Oil and filter changes
• Tire rotations
• Routine inspections
Maintenance aligned with your vehicle manufacturer’s schedule.
• Covers regularly scheduled services
• Helps protect your vehicle’s warranty
Adds protection designed to help deter theft or assist with recovery.
• Theft-deterrent features
• Location tracking may be included
Protects your vehicle’s interior and exterior from everyday wear and damage.
• Interior stain protection
• Paint and exterior protection
• Wheel, glass, and screen coverage
These options help protect you from major financial stress related to vehicle ownership.
Helps if insurance doesn’t cover the full loan or lease balance after a total loss.
Helps with vehicle payments after a covered job loss.
Helps cover excess charges at the end of a lease.
Extra help replacing your vehicle after a total loss.
Helps protect your vehicle’s trade-in value.
You don’t have to pay for everything upfront.
• Smaller monthly payments
• Easy enrollment
• Automatic payment options available
Here you’ll find answers to our contract holders’ most common questions.
For additional assistance, please reach out through the forms below or call us at 201-777-1000.
You can also use the links provided to file a claim, find a repair center, or cancel your contract.
Diagnostic fees are covered under an approved claim for a covered repair. To determine whether repairs and diagnostic fees will be covered, you must take steps to have the initial diagnosis of a breakdown or needed repair approved before any repair work is performed. The first step is to contact us to receive authorization to proceed. Next, take your vehicle to a repair facility for a diagnosis. The repair facility should then contact us at 201-777-1000 to begin a claim. DOWC will review the claim and determine coverage. The repair facility will notify you directly regarding covered repairs, including diagnostic fees.
Your selling dealer may have a tie back to their repair shop or a preferred shop where repairs would be performed. You may contact us directly for assistance. If your selling dealer does not have a tie back, we would be happy to help you locate a licensed repair facility in your area. Please contact us at support@dowc.com or 201-777-1000. You can also search RepairPal.com/dowc. Simply enter your zip code for a list of local shops that includes their location, business hours, and phone number.
A tie-back area is defined by a set mileage distance from the selling dealer’s location. If a breakdown occurs within this distance, you may be required to return your vehicle to a preferred repair facility as outlined in your contract.
A VIN is a vehicle identification number. This number is 17 digits long and specifically identifies your vehicle. You can find it in one of several places on your vehicle including inside the driver’s-side door, in the lower left corner of the windshield, or on the front of the engine block under the hood. The number is also listed on your insurance card and registration paperwork.
Check your individual Vehicle Service Contract for details. Your contract includes a comprehensive list of the components that are or are not covered, under What Is Covered and What Is Not Covered, within the contract pages.
Contract terms can vary based on the vehicle and program. For some vehicles, including CPO, coverage may begin from the in-service date rather than the contract purchase date and may be based on total vehicle mileage rather than mileage from the time of purchase. Please refer to your contract for exact terms.
Transferability depends on the specific product and state regulations. If eligible, a transfer fee may apply and must be submitted within the required timeframe along with supporting documentation. Please refer to your contract or contact us for details.
Cancellation eligibility and terms vary by contract and state. A cancellation fee may apply. Please contact your selling dealer or refer to your contract for specific instructions and requirements.
Service contracts are typically sold at the dealer level at the time of vehicle purchase. Availability of new coverage may vary. Please contact your dealer or reach out to us to discuss available options.
Reimbursement eligibility, limits, and requirements vary by contract. Please refer to your contract for details on covered services, reimbursement amounts, and submission guidelines.
Towing and roadside assistance benefits vary by contract. Many plans include towing up to a specified distance, along with additional services such as battery jump-start, flat tire assistance, lockout service, and fuel delivery. Any applicable limits and costs are outlined in your contract.
To file a claim, please visit our website at https://claims.dowc.com to create an account. After you have created an account an activation email will be sent to you. Please check your junk or spam folder if you do not receive an email. After activation, the Reimbursement, GAP Claim, Lease Excess Wear & Tear, or Key claim can be submitted. Please do not use your cell phone or Internet Explorer for this process. Please use a computer or laptop with either Google Chrome or Firefox. Please let us know if you have any questions or concerns regarding this process, as we are here to help. 201-777-1000.
Not all contracts offer rental reimbursement. We would be happy to email you a copy of your contract detailing this information. Please request a copy by emailing support@dowc.com.
If Rental Reimbursement is part of your coverage, your provider (DOWC) reimburses your rental expenses resulting from a breakdown that causes your vehicle to be inoperable or unsafe to drive and necessitates it being held for eight hours or more by a repair facility for a covered repair, as outlined by your service contract.
To file a claim, please visit our website at https://claims.dowc.com and create an account. After you have created an account, an activation email will be sent to you. After activation, your GAP claim can be submitted. Once received, one of our representatives will begin the review process on your claim.
To file a claim, please visit our website at https://claims.dowc.com and create an account. After you have created an account, an activation email will be sent to you. You can contact us at 201-777-1000 or reach out to your manufacturer dealer and they will contact us directly
Your addendum number is your contract number, which is located on the top right-hand corner of the first page of your contract.
Your selling dealer information is listed on the face page of your contract packet. You can also contact us for assistance by calling 201-777-1000 or email support@dowc.com.
You can reach us between the hours of 8:00 AM – 6:30 PM (EST) Monday – Friday, 9:00 AM – 3:00 PM Saturday. Call us at 201-777-1000 or email support@dowc.com.
The first step is to review your contract and the Cancellation process in General Provisions Section. Not all contracts are cancelable. Next, you should reach out to your selling dealer to inquire about the cancellation process. You may also contact us for guidance. To obtain a copy of your contract, contact us at 201-777-1000 or support@dowc.com. A cancellation fee may apply.
If you are having an issue getting in touch with your selling dealer to cancel your contract, contact us at 201-777-1000 or support@dowc.com.
All cancellation refunds are handled by the dealership. Once your contract has been cancelled, DOWC processes the cancellation and notifies the dealership of the refund obligation. If you have any questions or concerns regarding your refund, please contact the dealership directly.
Have any question? Reach directly to our Customer Support
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