Friday May 24th - Closed after 3:00 PM EST
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Saturday May 25th - Claims Open 9:00 AM - 3:00 PM EST
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Monday May 27th - Closed

OUR PRODUCTS

Select a category below for more information on our industry-leading products

Products

Service Contracts

Vehicle Service Contract

Service Contracts

Extended Care

Service Contracts

TechShieldTM

Warranties

Limited Warranty

Warranties

BatteryShieldTM

Ancillary Service Contracts

Bundle

Maintentance Plans

Plus & Scheduled Care

Vehicle Protection

360ShieldTM

Financial Protection

GAP

Financial Protection

Loan Protection

Financial Protection

Excess Wear & Tear

Financial Protection

PaymentShieldTM

Financial Protection

Theft Protection

Financial Protection

Total Loss Protection

Financial Protection

Value Protection

VSC

Protection against the unexpected
Product Type: Vehicle Service Contract

Our VSC provides protection against the unexpected expenses and inconvenience of costly repairs. With four levels of coverage and additional selectable options, we stand out by offering coverage for a wide range of vehicles, including both everyday and high-end models.

Every plan offers:
4

Levels of Coverage

24/7

Roadside assistance

$

Rental Reimbursement

Product Video
Coverage Details
See contract for full coverage details
Level 1

Engine
Transmission
Drivetrain
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Level 2

Engine
Transmission
Drivetrain
Electrical
Steering
Suspension
Air Conditioning
Braking Systems
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Level 3

Engine
Transmission
Drivetrain
Electrical
Steering
Suspension
Air Conditioning
Braking Systems
Enhanced Electrical
Enhanced Suspension
Technology
Hybrid Vehicle
Components Plus
Misc. Components
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Highest Level of Protection
Level 4

Engine
Transmission
Drivetrain
Electrical
Steering
Suspension
Air Conditioning
Braking Systems
Enhanced Electrical
Enhanced Suspension
Technology
Hybrid Vehicle
Components Plus
Misc. Components
Comprehensive coverage for all mechanical breakdowns*

Estimated Repair Costs

Unexpected breakdowns can wreak havoc on your wallet. These are just some possible costs that could add up during the ownership of your vehicle.

EXTENDED CARE

Comprehensive coverage
Product Type: Service Contract

Owning or leasing a new vehicle should be an enjoyable and carefree experience. Protection from unexpected breakdowns and everyday events not covered by the manufacturer’s warranty is must. Extended Care offers comprehensive coverage of mechanical breakdowns as well as a range of additional protections for such common issues as tire damage, brake pad replacement, and dent repairs not covered by a manufacturer’s warranty. Emergency roadside assistance is also included.

NEW FOR 2024
·
Now covering brake rotor replacement !

Product Video
COVERAGE DETAILS:
See contract for full coverage details

EXTENDED CARE COVERAGE INCLUDES

Audio equipment protection
Battery coverage
Belts and hoses
Brake pad replacement
Chrome, moldings, and trim protection
Convertible and vinyl tops protection
Wheel alignment coverage
Interior protection
Lights bulbs and lenses protection
Paint Protection
Windshield wiper coverage

ALSO INCLUDED

Emergency Roadside Assistance

TECHSHIELDTM​

Hi-Tech Coverage
Product Type: Service Contract

Vehicle protection doesn’t need to stop at the engine. Modern vehicles are powered by high-tech systems that provide safety as well as entertainment and convenience.

Collision avoidance systems, Bluetooth connectivity, voice recognition, and keyless engine controls are just a few examples of the intricate tech network built into new vehicles and increasingly relied upon by drivers. When a component fails, repairs can be complicated and costly.

TechShieldoffers a unique, high-value Vehicle Service Contract that covers the technology components of a vehicle. Protect vehicles and budgets with coverage for the hidden tech that makes the driving experience seamless and safe.

Product Video
COVERAGE DETAILS:
See contract for full coverage details

A Vehicle Service Contract like no other. Safeguard your vehicle’s technology capabilities with coverage specifically designed for today’s tech-rich vehicles.

HI-TECH COMPONENTS COVERED FOR REPAIR INCLUDE:

Adaptive lighting control motors, actuators, and sensors
Audio system, including displays and control modules
Blind-spot monitoring control module and sensors
Bluetooth systems, module, and microphone
Collision avoidance systems
Cruise control systems including adaptive/autonomous cruise control technologies, control unit, sensors, and cameras
Entertainment technology
Factory installed vehicle hot-spot/cellular transceiver
Heads-up display systems
Garage door control transmitter
Keyless access systems
Lane departure systems
Navigation packages
Power trunk/liftgate motor and sensors
Proximity sensors
Rear monitoring cameras
Rear, front, and side-mounted cameras and control unit
Seat heaters and coolers
Self-parking systems, module, sensors, and cameras
Touch screen technology
USB ports
Vibration sensors
Voice recognition/command systems

ALSO INCLUDED

Emergency Roadside Assistance and Rental Reimbursement
For a complete list of exclusions, please refer to the Hi-Tech Vehicle Service Contract.
Cost of materials delivered is not included.

LIMITED WARRANTY

Valuable Vehicle Protection
Product Type: Warranty

Our warranty coverage is an excellent way to protect drivers against unexpected repair costs for the life of the contract and mileage period when purchasing a previously owned vehicle. Warranties offer valuable coverage that includes the most important and potentially expensive parts of the vehicle.

Emergency roadside assistance is also included.

AVALIABLE TERMS
3 Months
6 Months
12 Months
Lifetime

Product Video
COVERAGE DETAILS:
See contract for full coverage details

Gasoline Engine Diesel Engine Turbocharged/ Supercharged/Rotary/Enhanced Engine
Automatic Transmission Standard (Manual) Transmission
Drivetrain Front Wheel Drive Rear Wheel Drive
Transfer Case – 4×4/AWD Vehicles
Emergency Roadside Assistance

Services provided at no additional cost include:
Towing up to 50 miles, battery jumpstart, flat tire change, locksmith services, and fuel, oil, and water delivery.*

*Cost of materials delivered is not included.

BATTERYSHIELDTM

Vehicle battery protection
Product Type: Warranty

The BatteryShield Limited Warranty safeguards drivers from unforeseen expenses associated with a battery replacement. If the battery cannot be recharged and has reached the end of its lifespan, we cover the cost of a replacement battery every 12 months.

BUNDLE

Build your own coverage plan
Product Type: Ancillary Service Contract

A flat tire. A bent rim. A cracked windshield. A door ding. A dead battery. A lost key or wallet. On their own, each one of these may seem like a small inconvenience — but for your customer, the cost of making each one right can add up, not to mention having to deal with the hassle.

We offer a bundle of service contracts that cover these common occurrences, and drivers can tailor the coverage to feet their needs. The more protection they add, the more they’ll save on total price. Drivers can even roll the cost of these bundled service contracts into their monthly payment and reduce potential out-of-pocket expenses.

The products below can be selected on a customer-by-customer basis, creating a truly customized product bundle offering.

Product Video
Coverage Details:
See contract for full coverage details
Tire & Wheel Protection

Covers the cost to repair or replace a tire or wheel due to road hazard damage. Additional cosmetic coverage is available.

Windshield protection

Covers the cost to repair minor windshield chips and cracks due to road hazard damage. Plus Protection (where available) covers replacement if the damage cannot be repaired.

Paintless dent Repair

Removes dings and minor dents from the vehicle’s exterior steel or aluminum body panels without disturbing the paint finish.

Key protection

Covers repair or replacement of key or remote/fob in the event of loss, theft, or inoperability.

Roadside Assistance reimbursement

Services include towing up to 50 miles, battery jump-start, locksmith services, and more. Available 24/7/365.

ID Theft protection

A comprehensive suite of high-value identity protection services and benefits.

PLUS & SCHEDULED CARE

Manufacturer warranty Protection
Product Type: Maintenance Plan

Making sure a vehicle is regularly serviced is key to ensuring both its reliability and value. Prepaid maintenance plans are designed to protect a vehicle’s warranty, which requires maintenance performed at specified intervals. Services are aligned with select mileage intervals or the manufacturer’s recommended maintenance schedule.

Product Video
COVERAGE DETAILS:
See contract for full coverage details
PLUS CARE

Basic maintenance at an exceptional value:
Engine oil and filter change
Fluid top-off
Tire rotation
Brake inspection
Safety inspection

SCHEDULED CARE

Comprehensive maintenance may include:
Engine oil and filter change
Air filter replacement
Spark plug replacement
Brake pad replacement
Body and sunroof drain cleaning
Brake fluid replacement
Fluid top-off
Windshield wiper and washer
Tire condition and pressure
Electrical systems inspection
Battery condition

360ShieldTM

Cosmetic Vehicle Protection
Product Type: Vehicle Protection

360Shield is a suite of products designed to preserve the appearance, value, and cleanliness of a vehicle’s interior and exterior for the duration of the warranty period.* These products meet the highest industry standards and provide long-lasting quality protection. All 360Shield treatments are backed by warranties that provide for the cleaning, repair, repainting, and/or replacement of any covered parts.

Product Video
Coverage Details:
See contract for full coverage details

InteriorSHieLDTM

Protects interior fabrics and vinyl surfaces against stains and fading due to UV rays and premature aging.

GlassSHielDTM

Protects and reinforces the windshield by smoothing out microscopic imperfections, reducing the surface tension.

BodySHieLDTM

Protects the exterior from salt and elements that can lead to rust and corrosion. Also provides sound-deadening benefits.

PaintSHieLDTM

Protects painted surfaces from acid rain, bird droppings, tree sap, insects, water spotting, UV rays, and more.

WheelsSHieLDTM

Protects the painted and clear-coated surfaces of the wheel and prevents the buildup of brake dust.

ScreenSHieLDTM

Protects and strengthens the screens and lenses throughout the vehicle.

Interior anti-microbal protection

Cleans and disinfects interior cabin materials and surfaces. Prevents damage and odors caused by mold, mildew, bacteria, or other microbes.

air quality & odor protection

Prevents mold, mildew, and other harmful microbes in climate control system components.

GAP

Your financial safety Net
Product Type: Vehicle Protection

Guaranteed Asset Protection (GAP) is a unique program that protects you from the potential financial burden that may result from your vehicle being declared a total loss, if your insurance settlement does not cover the full amount of your loan or lease payoff.

ADDITIONAL BENEFITS
Optional coverage: GAP Plus
Ability to roll the cost into your monthly payment

How Gap Works
Product Video
COVERAGE DETAILS:
See contract for full coverage details

WHAT’S NOT COVERED

Towing charges, rental fees, storage charges, administrative fees, salvage value, damage resulting from bodily injury or property damage liability, physical damage, medical payments, personal injury protection, uninsured motorist, underinsured motorist, self-financed vehicles, loss as a result of criminal acts, misrepresentation of fact, race or speed contest, vehicles classified as a lemon, resulting from wear and tear, gradual deterioration, obsolescence, rust, corrosion, latent defect, inherent vice, freezing, overheating.

LOAN PROTECTION

Coverage for your investment
Product Type: Financial Protection

Loan Protection (previously known as Debt Cancellation) is a unique program that helps protect you from the potential financial burden that may result from your vehicle being declared a total loss due to an accident or theft.

How it works
Product Video
COVERAGE DETAILS:
See contract for full coverage details

In the event of your vehicle being deemed a total loss, we agree to cancel the amount of your unpaid balance subject to the terms and conditions of your agreement. You are responsible for any amounts or losses excluded from the net payoff as defined in your agreement. This agreement may not cancel the entire amount owed as of the date of total loss. In the event no net payoff exists or is required, no amount will be canceled.

LEASE EXCESS WEAR & TEAR

Worry-free Lease Protection
Product Type: Financial Protection

Part of the appeal of leasing a vehicle is knowing that you can turn it in when your lease is over, but knowing that there may be unexpected charges at the end of the lease can make it less appealing. Lease excess wear and tear coverage helps protect you against additional costs at the end of your lease and can provide a more worry-free driving experience.

Available terms:
Standard Term: 90 days
Flex Term: One year

Surcharge Option:
Commercial Surcharge available

 
 
Product Video
COVERAGE DETAILS:
See contract for full coverage details

Excess Wear & Tear provides protection against:
Chipped paint and scratches
Chipped windshield or windows
Damaged wheels
Exterior dents and dings
Damaged headlamps, rear lamps, lenses, and fog lights
Interior stains

PAYMENTSHIELDTM

Protection against uncertainty
Product Type: Financial Protection

With the PaymentShield program, in the unfortunate event that you lose your job due to covered circumstances, you will receive reimbursement for loan or lease payments made for up to six (6) months.

How it Works
Product Video
COVERAGE DETAILS:
See contract for full coverage details

In the event you are terminated or furloughed from your current employment, we agree to reimburse you the eligible payment protection reimbursement amount within 30 days of proof of payment of the monthly vehicle payment amount by you as defined herein, subject to the terms and conditions of this payment protection agreement.

THEFT PROTECTION

Complete vehicle security
Product Type: Financial Protection

Our theft deterrent products provide your drivers with real peace of mind and may even meet your insurance carrier’s requirements for anti-theft premium discounts.

AVAILABLE OPTIONS

UV Body Panel Labels: Leaves a permanent and unique code on a vehicle that is visible under UV light, deterring theft and allowing law enforcement agencies to identify the owner of a recovered vehicle.

GPS Tracking Device: A device installed in a vehicle (some using the OBDII on-board diagnostic port) designed to transmit it’s location using GPS satellites, allowing immediate location tracking and aiding in recovery.

Catalytic Converter Etching: Etching of the catalytic converter allows law enforcement to locate the owner if they have fallen victim to their catalytic converter being stolen and it has been recovered.

Product Video
COVERAGE DETAILS:
See contract for full coverage details

If a vehicle is stolen and not recovered, or if the vehicle is recovered but declared a total loss, you may be eligible for a benefit to be used towards:

The purchase or lease of a replacement vehicle.
Payment of theft protection expenses, including your primary insurance deductible, rental costs,
and travel expenses.

TOTAL LOSS PROTECTION

Coverage for total peace of mind
Product Type: Financial Protection

If your vehicle is deemed a total loss because of accident or theft, Total Loss Protection helps relieve the burden of replacing your vehicle. What sets DOWC’s Total Loss Protection apart is the inclusion of a protective product designed to deter theft or aid in stolen vehicle recovery.

BENEFITS INCLUDE:

• UV Body Panel Labels – Leaves a permanent and unique code on your vehicle that is visible under UV light, deterring theft and allowing law enforcement agencies to identify the owner of a recovered vehicle.
• GPS Tracking Devices – Can be installed in your vehicle (some using the OBDII on-board diagnostic port) that transmits its location using GPS satellites, allowing immediate location tracking and aiding in recovery.

Product Video
COVERAGE DETAILS:
See contract for full coverage details

TOTAL LOSS PROTECTION

NEW VEHICLE
Selling dealer will provide you with a credit towards the replacement vehicle to be purchased or leased from the selling dealer in an amount up to the lesser of: (i) ten percent (10%) of the original MSRP; or (ii) the maximum benefit as identified on the information schedule, and in no event shall be less than two-thousand five hundred dollars ($2,500).


PRE-OWNED VEHICLE
Selling dealer will provide you with a credit towards the replacement vehicle to be purchased or leased from the selling dealer in an amount up to the lesser of: (i) fifty percent (50%) of the actual cash value of your vehicle as of the date of loss, as determined by Kelley Blue Book, National Auto
Dealer Associate Guide Clean Loan Value, or such other nationally recognized source, based upon region; (ii) the purchase price you paid for the vehicle excluding charges for tax, negative equity, license, and finance and insurance products, or (iii) the maximum benefit as identified on the information schedule.

THEFT PROTECTION

You will be provided a credit toward the purchase or lease of a replacement vehicle from the selling dealer.

VALUE PROTECTION

Coverage for your trade-in
Product Type: Financial Protection

Protect your drivers and their budgets from potentially diminished value of their vehicle with Value Protect. With various benefit level options, Value Protect is coverage designed to maintain the trade-in value of their vehicle and the soundness of their investment even in the event of an accident.

How Value Protection works
Product Video
COVERAGE DETAILS:
See contract for full coverage details

COVERAGE BENEFITS

Provides you the option to trade-in your vehicle to your selling dealer for a credit of the guaranteed repurchase price toward the purchase or lease of another vehicle.

DIMINISHED VALUE BENEFIT

In the event your vehicle and the dealer’s offer are affected by diminished value resulting from demand or an accident, you can reject the offer and the dealer agrees to provide you with the option to trade-in your vehicle for the guaranteed repurchase price, which may be calculated in consideration of the maximum diminished value benefit and the verified repair amount, where applicable.

This is award-winning protection you can trust.

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